Frequently Asked About Our Terms
No. Our terms require one account per person. If we detect duplicate or linked accounts, we'll freeze them and hold funds pending verification. You can request a reactivation by contacting support with proof of identity if you believe the freeze was an error.
Use the Forgot Password link on the login page. We'll send a reset link to your registered email. If your email has changed, contact support with ID proof so we can update it. For security, we never reset passwords through chat or phone calls.
Deposit and withdrawal limits depend on your account status and local law. Check your Account Settings for your current limits. DANA, OVO, GoPay and QRIS each have their own caps; we show you these at the payment screen before you confirm.
If your deposit via DANA, OVO, GoPay or QRIS doesn't appear in your lobby within five minutes, the funds usually return to your wallet within 24 hours. Email support with the transaction ID from your payment app so we can track it and confirm the reversal.
Withdrawals can usually be cancelled up to one hour after you request them, before verification starts. After that, the funds are locked for security checks. If you need to cancel a withdrawal in progress, contact support immediately with your account number.
If you dispute a charge or payout, email support with your account number, the game ID or transaction date, and your explanation. We investigate within 72 hours. If we can't resolve it, we'll explain our decision in writing and offer next steps, including contact details for local authorities where required by law.
We keep your account data for seven years after closure to comply with local law and fraud prevention. During this time, your information stays encrypted and is not shared. You can request deletion of data not required by law by emailing support with your old account number and a written request.
